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FAQs

Help & FAQs

Find quick answers below. If you need personalized assistance, contact our support team anytime.

What if an alteration is required?

We offer a free first alteration if required. All garments are constructed with additional seam allowance to accommodate minor adjustments. To request reimbursement, please email us a copy of the alteration receipt. The eligible amount will be issued as store credit of equal value.

What if my item arrives defective?

If your item arrives defective out of the box, we will arrange a free exchange. Please email clear photos of the defective area to service@larimars.com.

Please note: We cannot take responsibility for damage caused during shipping by third-party couriers, or for damage occurring after delivery due to wear, washing, or misuse.

Questions about sizing?

Visit our Sizing Guide for point-of-measurement diagrams and comparisons explaining how our sizing differs from other brands.

If you are unsure, we recommend contacting support@larimars.com before placing your order for personalized guidance.

How do I track my order?

Once your order ships, tracking information will be available in your customer account. Log in here: /account.

How often should I update my measurements?

Your measurements are saved in your account for future orders. We recommend reviewing and confirming them before each purchase, especially if your body measurements have changed, to ensure a consistent fit.

Should I wash a new shirt before wearing?

We recommend washing the shirt before first wear to remove any residual starch from the fabric and to allow the garment to settle naturally.

Please note: Once a garment has been washed or worn, it is considered used and is not eligible for return or exchange.

What is the recommended washing method?

To maintain fabric quality and minimize shrinkage:

  • Cold wash or hand wash only
  • Hang dry (do not tumble dry)

Most of our shirts are made from 100% premium cotton. We include tolerance during construction to allow for minimal natural shrinkage.

What if my exchange item is out of stock?

We always aim to honor exchanges. If the requested item becomes unavailable, we will contact you to offer an alternative product or issue a refund.

You may also choose to upgrade to a higher-priced item by paying the difference.

Returns & Exchanges Policy (Quick Guide)
  • Return Eligibility: Items must be in original condition—unworn, unwashed, and with tags attached.
  • Inspection: Once received, we’ll inspect the item to ensure it meets our policy.
  • Exchange: If approved and the requested size is available, we’ll ship the replacement promptly.
  • Return Shipping: Use the attached prepaid label for an easy return.
  • Confirmation: Kindly notify us once the package is dropped off to avoid delays.
  • Refund (if applicable): If you choose a refund, it will be issued to your original payment method within 2–3 business days after inspection.

Need further assistance?

Email us at support@larimars.com or service@larimars.com. We’ll get back to you as soon as possible.