Help & FAQs
What if an alteration is required?
We offer free first alteration if its required as all our garments are made with extra seam allowance to cater the need for alteration. The customers are required to provide us with the alteration receipt, and we will initiate the refund as store credit as equal value.
How to respond if the product comes out defective?
If the product came defective out of the box, we would exchange it for free. The customers are required to take pictures of the defective area and send to email@example.com. We take no responsibility if the product gets damaged during shipping or gets damaged accidentally by the customer.
Questions related to sizing?
You can head over to sizing page where all Point of measurements are listed with demonstrations of how our sizing work in comparison to other companies. You can always contact firstname.lastname@example.org before completing your purchase.
How to track my order?
You can login to your user account to access tracking information and track the package.
How often do I need to update my measurements under my account?
We save measurements under your account for future order reference and do recommend checking your sizing before placing the order as to avoid having irregular fitting garments.
Do I need to wash newly purchased shirts?
We recommend giving a normal wash cycle to the shirt before wearing as to remove starch from the fibres and that should also reduce shrinkage. We keep tolerance while constructing our garments for minimal shrinkage to be in effect.
What is the recommended way to wash the shirts?
We recommend giving the shirt a cold wash cycle or wash by hands and hang dry as majority of our shirts are made up of 100 % pure cotton. The shrinkage percentage can be reduced to minimum by following these recommended steps.
If the returning item is out of stock?
We aim to honor an exchange but if the returned items get out of stock, we will contact you and offer you an alternate offering of your choice or refund. If you like a higher range product you can always pay the difference to upgrade.